Shipping Policy

This Shipping & Delivery Policy (“Policy”) forms an integral part of the Terms of Use of the Attivi Life LLP website. By placing an order on our website, you (“Customer”) acknowledge that you have read, understood, and expressly agreed to be bound by the terms of this Policy. At Attivi Life LLP, we are committed to delivering your products in excellent condition and as quickly as possible. We offer free shipping across India on all orders. This offer is subject to change at the discretion of Attivi Life LLP.

Order Confirmation & Tracking

  • Once you place an order, you will receive an email confirmation with your order details.
  • It is the sole responsibility of the Customer to ensure that the shipping address provided is accurate, complete, and has clear landmarks. The Customer must ensure that the provided phone number is active and that someone is available to accept the delivery. Attivi Life LLP will not be responsible for non-delivery or delays resulting from an incorrect, incomplete, or inaccessible address provided by the Customer.
  • Any request for modification of the shipping address or order details must be sent to us immediately at hello@attivilife.com. We can only accommodate such requests if the order has not yet been processed for dispatch. We do not guarantee that changes will be possible once an order is in the processing pipeline.
  • When your order is shipped, you will receive a shipping confirmation email containing tracking information.
  • Please note that tracking details (AWB number) may take some time to become active, even after your package has been picked up by the courier.

Shipping Partners

We work with trusted and reputed courier partners to ensure safe and timely delivery.

In case courier services are not available in your area, your order will be shipped through India Post (Book Post / Speed Post / Parcel Service)

Shipping Time & Delivery

  • Orders are typically processed within 2 working days.
  • Estimated delivery time is 2–7 working days depending on your location and courier service availability. This is an estimated timeline and not a guaranteed delivery date.
  • Please note that business days exclude Sundays and public holidays.
  • While we strive to meet these timelines, Attivi Life LLP shall not be held liable for any delays in delivery resulting from unforeseen circumstances including, but not limited to, logistical delays, weather conditions, political unrest, legal restrictions, pandemics, or other force majeure events beyond our reasonable control. In such events, we will make reasonable efforts to inform you and assist where possible.

Delivery Attempts & Incorrect Address

  • Our delivery partners will make up to two delivery attempts.
  • If you are unavailable, or your provided phone number is unreachable, your order may be marked as RTO (Return to Origin).
  • Once an order is marked as RTO and received back by us, a refund will be initiated as per our Refund Policy.
  • Please note that re-delivery of RTO orders is not available. If you still wish to purchase the product, please place a new order on our website

Important Notes

  • Please ensure that your shipping address and contact details are accurate and complete to avoid delays.
  • In case of any delivery issues, we recommend coordinating directly with the delivery personnel when contacted.

Risk of Loss & Title

The title (ownership) and risk of loss or damage to the products you order shall pass to you upon our delivery of the products to the courier partner for shipment. From that point onward, any claims for damage or loss in transit must be directed to and will be handled by the courier partner as per their policy. We will provide reasonable assistance in facilitating such claims.

Need Help?

If you have any questions or concerns about your order or delivery, please feel free to contact our customer support team. We’re here to help!

Thank you for choosing Attivi Life LLP — we truly appreciate your trust in us.

Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.